Terms of Trading
Bunnyappliancewarehouse.co.uk, appliancecity.co.uk and switchedonappliances.co.uk are
trading names of Bunny Appliance Warehouse Ltd.
Please note that customers purchasing from Bunny Appliance Warehouse Ltd retail
showroom should to refer to in store terms of trading.
We reserve the right to alter the ‘Terms of Trading’ from time to
time. Please check before you make a purchase.
Pricing And Payment
Payments can be made by Visa, Mastercard, Switch and Delta/Connect
cards, you can also pay by bankers draft or BACS Transfer prior
to delivery. Full payment for your goods will be taken prior
to dispatch from our warehouse. Due to Fluctuations in exchange
rates we do not accept payment made by credit or debit cards
from foreign banks
If billing and delivery addresses are not the same, we will
require a faxed copy of a utility bill to verify invoice address
details thus ensuring maximum protection against fraudulent
misuse of customer's card details.
All Prices include VAT, unless otherwise stated.
Delivery/Collection
We carry over 2500 products in stock, available for delivery
direct to your home within 7-10 working days (Subject to delivery
area). We have a nominal delivery charge of £20.00 for
an individual product, if multiple products are required the
second item will be charged at £10.00 and any further
items will be delivered free of charge providing all items
are on the same order. Certain areas, due to their remoteness,
may incur a small surcharge per item.
Delivery to, mainland UK only.
We have our own fleet of vehicles operating a one man delivery
service throughout the majority of the UK. This gives us greater
control over delivery times and also ensures that our drivers
handle your goods with care. All customers will be offered
a delivery window of am or pm and a convenient day. If you
are receiving a large item such as a fridge freezer or range
cooker please ensure that assistance is available on delivery.
In some cases we can offer additional help but this will incur
extra costs.
Should the driver offer to assist into the property with your
goods we cannot be held responsible for any damage incurred
to either your goods or the property.
Please Note:
- We require you to sign a delivery
note on receipt of goods.
- The charges stated cover a one man
ground floor doorstep delivery.
- A two man delivery can be arranged
at additional cost.
- Deliveries are booked on the condition
that there is reasonable access for the safe and prompt
delivery of the product. Any special requirements should
be notified to us on arranging delivery.
- The delivery service does not include
installation of the product.
- We endeavour to meet all delivery
bookings but cannot be held responsible for situations
beyond our control.
- Deliveries are scheduled between
Monday and Friday but Saturday delivery may be available
at an extra cost.
- Please ensure that if we have agreed
to remove an appliance this is disconnected and ready for
immediate removal
- It is your responsibility to ensure
that you have signed for the correct number of goods delivered
- Any issues regarding your delivery
will be resolved by our customer Services team at the point
of delivery
- We recommend that you organise the
fitting of your appliances once they have been delivered
and inspected to your satisfaction.
- Failed deliveries will incur an
additional delivery charge if you are not present on the
agreed delivery date – this charge may vary as we
subsidise our delivery charges
- Cancellation at the point of delivery
will incur a collection charge of £49.00 per item
and £99.00 for all appliances 70cm or over in width.
Availability
All items are subject to availability. We can only guarantee
availability while stocks last. If the goods ordered are unavailable
we will contact you and give you the option of a suitable alternative.
We will endeavour to deliver goods within the times stated
but goods are subject to availability and delay in delivery
of goods is sometimes beyond our control. Any delivery dates
specified are approximate and we cannot take responsibility
for any losses, costs, damages, charges or expenses caused
by any delay.
Damages
Products MUST be inspected within 2 days of delivery; any
claims for damaged products will not be entertained after this
period. Certain external couriers insist that the goods are
unpacked, inspected and signed for at the point of delivery
- in this case the 2 day inspection period would no longer
apply.
In the unlikely event of a damaged product being delivered,
our customer service team will resolve it at the point of delivery.
Any visible damage should be identified to the delivery personnel
who will contact customer service to determine the best course
of action. If the product is refused at the point of delivery,
details of the damage should be clearly noted on the delivery
note.
Please do not connect or use a product that is incorrect or
different to that which was ordered. Failure to comply with
these guidelines will deem that you have accepted the goods
and you we will be unable to return or replace them because
they are incorrect or different to that which was ordered.
Faulty Goods
Claims regarding faulty goods will be subject to the terms
and conditions of the manufacturers warranty but this does
not affect your statutory rights. If your product appears not
to be functioning correctly please first check the manufacturer’s
instruction book and follow the fault finding guide.
If a product has been installed the manufacturer will need
to send a service engineer to inspect the appliance to establish
the nature of the fault. Please remember if a product is found
to be installed incorrectly the manufacturer reserves the right
to charge for the service call. When installing a gas appliance
a qualified CORGI engineer is required, who will have the proper
certification.
Cancellations and Returns
You, are entitled to withdraw from this contract under the
Distance Selling Regulations up to 7 working days after the
day of delivery for a full credit or refund less any applicable
collection/delivery charges. If you do wish to withdraw from
the contract you must notify us either in writing or by e-mail
within the said time period.
Should you wish to cancel your order we can arrange the safe
return of your goods provided they have not been removed from
their original packaging, installed or used
- Our collection charge is £49.00
per item or £99.00 for any appliances 70cm or above
in width.
- We reserve the right to request
photographic evidence of the condition of the products
and packaging prior to collection.
- If the packaging has been removed
or tampered with we can no longer be held responsible for
transporting the items safely and you must arrange the
return of the goods to our warehouse within 14 days of
delivery.
- Upon receipt of the returned goods
these will be inspected to ensure they are in perfect condition
and meet our satisfaction and are including all relevant
accessories, manuals & components.
- On conclusion your order will be
processed for reimbursement of monies paid less any applicable
delivery or collection charges & or charges in respect
of missing accessories, manuals & components.
- If you wish to return a 'Special
Order item' you will incur a 20% restocking charge to cover
the return of the product to the Manufacturer in addition
to collection charges (as detailed above) to cover transport
costs. 'Special Order Items' will be clearly stated on
your order.
Disclaimer
Whilst we try our utmost to ensure the accuracy of our site
we cannot be held responsible for typographical errors, colour
accuracy, image discrepancies or product dimensions. The product
that is delivered may vary slightly from the image supplied
by the manufacturers and may not include any of the pictured
accessories. We have the right to refuse or cancel any orders
listed at the incorrect price whether or not the order has
been confirmed. If your credit card has already been charged
we will immediately issue a credit to your account equal to
the value of the original payment taken.
Descriptions relating to products are a brief guide. We therefore
recommend all product features and technical information is
confirmed with manufacturer before purchase. Manufacturers
contact details are available on the service section of the
home page.
Prices and availability are subject to change without notice.
All dates and times given for delivery are given in good faith,
we endeavour to meet all agreed schedules however, we cannot
be held responsible for any loss of time or monies resulting
from delayed, missed or incorrect deliveries.
Security
Please refer to our website regarding data protection and
our privacy policy
Guarantee
All products are covered by a minimum of 12 months UK Manufacturer’s
warranty. However certain manufacturers offer varying parts & labour
warranties subject to the customer registering their purchase
with the manufacturer. Claims for promotional warranties must
be registered within the set time according to the Manufacturers
Terms & Conditions.
All products must be installed and used in accordance with the manufacturers
instructions.
Items sold on our website are generally intended for normal domestic use and
not commercial use unless specifically stated within the product description.
Warranty claims will not be entertained for products used outside the UK.
English law applies to this contract and any dispute will
be dealt with exclusively in the English Courts.
These Terms and Conditions do not affect your statutory rights in any way.
