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At Bunny Appliance Warehouse we are committed to offering our customers the best possible prices without compromising our customer service level. With over twenty years experience in appliance retail we believe that we can offer the complete package to our customers including price, advice and service.

We welcome all feedback from our customers so if you wish to your share your experience with us please feel free to e-mail us with your comments.

Below is a selection of comments from our customers:

 
 
Mrs Lucey 01/11/2007


Just a note to say thank you for such an amazing service. Not only were you exceptionally knowledgeable in my queries but then managed to source the items I needed very quickly knowing that I needed them urgently to continue with our kitchen fit out. I was kept well informed of delivery and had no problems whatsoever. You provided a refreshing service that sadly many other companies lack. Thank you once again and if I need any other equipment or know anyone who does I will be more than happy to recommend yourselves.

     
Mr Mear 30/10/2007


Hi, just a quick note to say thanks for a professional and reliable service. I would certainly use Appliance City and recommend it to others. The price was near best and the interaction and communication excellent. The goods arrived to order on time and I even had two calls from the driver (Andy) to ensure that we coordinated the delivery exactly - excellent stuff! Thanks

     
Mrs Taylor 17/09/2007


Just wanted to say what a brilliant service I received from you. My HUGE fridge freezer arrived this morning as expected (you gave me a quick delivery date, 4 days after I purchased via the web site) and the chaps who delivered it were careful and quite frankly exhausted by the time they got it through to the kitchen as their trolley wheels fell off so had to man handle it in ! They deserve a medal! I will definitely shop at your place again as I am refitting my kitchen and need all sorts of stuff.................once again, thank you.

     
Mr Mildren 01/09/2007


When buying any thing mail order one takes a chance on the chosen supplier. I can say with pride that we made the right choice in opting for Bunny. From the initial contact to Alison Clark in sales who helped us choose our kitchen appliances and who had to contact Miele on our behalf to sort out models and availability and always called us back as she said she would. Don't be worried about delivery either as this was amazing, the guy called at around 8am on the day arranged and it was absolutely tipping with rain and he was drenched but it was no trouble to him to get the appliances over the step and into the dining room. On checking the delivery I found a glass diffuser to one of the lights to the cooker hood broken. I reported it to the customer service department and it arrived in two days. Cant fault you Bunny, many thanks.

     
Mrs Pratt 11/07/2007


I must complain. I ordered my Smeg Range Cooker from you on Saturday afternoon and you quoted 7 - 10 days delivery. It is now Wednesday afternoon and the cooker has been sitting in my kitchen for a few hours and the Corgi fitter is booked for next Tuesday (with a proviso that it might be Thursday or later). So I have to spend the next week just looking at my beautiful new cooker!!!!!!
Seriously, I am amazed at the service I have received. Living in Scotland, we are used to delayed delivery and never in my wildest dreams did I expect to receive the cooker within three working days. Well done. Service and price superb. I will definitely be dealing with you again.

     
Mrs Harvey 13/03/2007
 


I took delivery of a whirlpool American fridge freezer yesterday. I just wanted to thank you for your excellent service from ordering to delivery, Kevin was very helpful and the driver Steve was great. It’s so refreshing to receive good service that I just wanted to tell you that I appreciate it and keep up the good work. I will definitely use you again and I will be ordering a dual fuel range cooker soon.
Many thanks

 
     
Mrs Edwards 05/02/2007
 


Hi I've just received my appliances and I'm really impressed with the
whole service, just want to say how I appreciate you taking payment from my account last Friday, and not when I placed my order some weeks ago, as I have found is the usual way with other companies, also your delivery driver was very pleasant and helpful. Many thanks, I would definitely buy from you again and will be happy to recommend you.

 
     
Mr Payne 20/01/2007
 


I would like to pass on my thanks to every one for getting my fridge-freezer to me. The customer service I received was second to none from each person I had dealings with. Steve the delivery driver was very helpful in explaining how to remove the fridge doors so I could get it in the house.
If only all companies emulated yours. I plan to use your organization again with future purchases and will recommend you to associates.

 
 

 

 
Mr Ward 10/01/2007
 


We had an American-style fridge freezer delivered on Monday and wanted to thank you so much for the excellent service. As my wife was at home by herself with our two young children we could only cope with a one-man doorstep delivery on Tuesdays (when help was available) which wasn't a day you were in our area.
Even though you offered the best price we could find on the internet you offered us a two-man delivery for no extra charge. They arrived within 2 minutes of your estimated arrival time. The team that turned up was very efficient and courteous and even removed packaging and doors to fit the appliance through the narrow access to the kitchen and install it in the appropriate place. Well done - we would certainly use you again and would not hesitate to recommend you to friends as well.

 
 

 

 
Mr Compton 19/12/2006
 


Dear Richard, the induction hob arrived safe and sound and it was finally fitted last night. Amazing piece of equipment. My wife is over the moon, we are just waiting for the saucepans to arrive as none of ours work on it! Never mind, car boot here we come.
Thank you for the efficient service and we would certainly recommend you to our friends and hope that if we need to update any other appliance, you will be able to assist us.
Happy Christmas and may 2007 be profitable for you.

 
 

 

 
Mr Legatt 19/10/2006
 


We Ordered a Bosch WFXI2840GB integrated washing machine on Friday 6th October and it was delivered on Monday 11th October. I wanted to write and say thank you for the great service we received. We have recently had a lot of difficulties with companies providing goods and services and it was refreshing to deal with an efficient and reputable company.
We were kept informed of when the washing machine was to be delivered and it was delivered on time relatively quickly, even when other retailers did not have stock. The delivery driver was particularly helpful, calling us the day before to confirm the delivery time for the next day. He also helped with getting the machine into the house, not the usual service of just dropping it on doorstep.

 
 

 

 
Mr Thompson 10/10/2006
 


I have recently purchased a Samsung side by side refrigerator. The price was excellent and the delivery very fast. I found your site using a price comparison site after being let down by one of the big high street shops. I will definitely add you to my favourites and recommend you to all my family and friends. My wife was very disappointed thinking we could not get the fridge she wanted at a reasonable price. Well done for an excellent service.

 
 

 

 
Anonymous 05/10/2006
 


We just wanted to say thank you for your excellent customer service. It was very easy to place the order and we were contacted promptly re delivery - within 2 days - which was scary as we expected to wait so much longer – in fact you very kindly held onto the delivery for 6 weeks until we had a room to put our fridge into!! We will definitely be recommending you to everyone we know.